Charly

Privacy Policy

Effective Date: 8/11/2025

At AskCharly (“we,” “our,” “us”), your trust is our favorite treat. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.askcharlyai.com, interact with Charly (our AI nutrition assistant), or use any of our related services.

By using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, email address, and other contact details you provide.

  • Dog Profile Information: Breed, age, weight, health conditions, dietary preferences.

  • Usage Data: IP address, browser type, device information, and activity on our site.

  • Affiliate Interaction Data: Clicks and purchases made through our affiliate links.

  • Cookies & Tracking Technologies: Data collected through cookies, pixels (including GA4 and Meta Pixel), and similar tools.

2. How We Use Your Information

We use the information to:

  • Provide personalized meal plan recommendations.

  • Improve our AI and website performance.

  • Communicate with you, including sending updates and promotional offers (with your consent).

  • Track affiliate referrals for our partner brands.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your data with:

  • Service Providers: Hosting, analytics, and marketing platforms.

  • Affiliate Partners: If you click an affiliate link, relevant tracking data may be shared.

  • Legal Authorities: If required by law.

We never sell your personal data to third parties.

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, unless a longer period is required by law.

5. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other laws to:

  • Access, correct, or delete your data.

  • Opt-out of marketing communications.

  • Withdraw consent at any time.

To exercise these rights, email us at hello@askcharlyai.com.

6. Cookies

We use cookies to remember your preferences and improve site performance. See our Cookie Policy for full details.

7. Security

We take reasonable measures to protect your information from unauthorized access. (Think of it as keeping your data in a dog-proof treat jar.)

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised effective date.